Cancellation Policy
1. Order Cancellation Window
You may request to cancel your order within 96 hours of placing it, provided it has not yet been packed or dispatched. Once an order has moved into the packing or shipping stage, it may no longer be eligible for cancellation. We recommend reviewing your cart carefully before confirming payment.
2. How to Request a Cancellation
To request a cancellation, please contact us at hello@absora.in with your order number, full name, and reason for cancellation. Our team will review your request and confirm whether your order is still eligible to be cancelled. Cancellations are processed during our standard support hours only.
3. Cancellations After Dispatch
If your order has already been dispatched, it cannot be cancelled. In such cases, you may be able to request a return or exchange in line with our Refund & Return Policy, if applicable. Any shipping charges incurred will not be refundable once the order is in transit.
4. Prepaid & COD Orders
For prepaid orders, approved cancellations made within the eligible window will be refunded to your original method of payment, subject to our refund timelines. For Cash on Delivery (COD) orders, we request that you only place orders you intend to accept. Repeated refusal of COD orders may result in restrictions on your ability to place future COD orders.
5. Changes to This Policy
We may update this Cancellation Policy from time to time to reflect changes in our processes, products, or legal requirements. Any updates will be posted on this page with a revised effective date. We encourage you to review this page periodically to stay informed about how cancellations are handled.